Please inspect the product or fish tank for any visible damage or defects to ensure it meets your expectations and is in good condition.

We offer a 1-to-1 exchange for fish tanks with silicone leakage reported within 7 days of purchase. For premium brands like JBJ, ANS your tank is covered under a 6-month warranty. To ensure a smooth process, please send a clear photo or video of the issue to our store’s WhatsApp number and provide a detailed description. Our team is here to help troubleshoot the issue and assist you in lodging a warranty claim if needed.

This step can save you time and effort, as leaks may sometimes be caused by factors unrelated to the tank, such as splashing from filters, air pumps, or animals. Exchanges are subject to stock availability. You can opt for a replacement tank, exchange for another model, or top up for a different tank.Kindly note that transportation costs for fish tanks will be covered by the customer. Thank you for your understanding!

Before purchasing, our staff will assist you in checking and inspecting the tank. We highly recommend that you also inspect the tank yourself to ensure it meets your expectations. We understand your concerns! If you notice any chips or cracks after purchasing, please contact us as soon as possible. Simply send us a photo or video of the issue via WhatsApp, along with a brief description, and our team will be happy to assist you in assessing the situation and guiding you through the next steps.

We’re sorry to hear you’re experiencing an issue with your product! While we don’t offer direct refunds for defective items, we’re more than happy to assist with a replacement or repair, depending on the situation. Please send us the details of the defect, along with a photo or video, via WhatsApp. Our team will work closely with you to resolve the issue as quickly and smoothly as possible.

Defective products can typically be exchanged within 7 days of purchase. If you encounter any issues, please reach out to us promptly, and we’ll guide you through the exchange process to resolve everything as quickly as possible.

To get started, please send us the details of the defect along with a photo or video via WhatsApp. Our team will confirm that the product was purchased from us and may need to inspect or test it before proceeding with an exchange.

If the issue is confirmed to be a manufacturer defect, we’ll be happy to arrange a 1-to-1 exchange or send the product for repair, depending on the supplier’s policy. If it’s not a manufacturer defect, don’t worry – our team is here to help you troubleshoot the issue and find the best solution.

Yes, transportation costs for returning a defective product or tank will be the responsibility of the customer. We recommend contacting us first to discuss the issue, and our team will guide you through the process to make it as smooth as possible.

To ensure fairness and prevent misuse of our exchange policy, items that have been opened or used are not eligible for exchange, unless they are defective.

Sale and clearance items are considered final sale and are not eligible for exchange. We kindly recommend checking the item carefully before purchasing to ensure it meets your needs. If you have any questions, our team is here to assist you!

Unfortunately, items like food, water conditioners, and supplements that have been opened cannot be exchanged for hygiene and safety reasons. We appreciate your understanding, and if you have any concerns, feel free to reach out to our team!

Live fishes/feeders should be transported in a controlled environment. Avoid leaving them in hot cars or places with temperature swings, as this can cause stress and even death.

After bringing the live feeders’ home, make sure to acclimate them to your aquarium. Gently introduce them to the tank by gradually adjusting the water temperature and conditions. You can also consult our team for specific care tips based on the type of feeder.

Please note that all sales of Live fishes/feeders are final. For health and safety reasons, we do not offer returns, refunds, or exchanges once they have left the store. We appreciate your understanding.

Yes, if your Live fishes/feeders unfortunately die within 1 hour of leaving the store, we kindly ask that you provide a clear photo or video showing the Live fishes/feeders while still in the original bag. Please ensure they are not exposed to extreme temperatures, such as being left in hot cars or areas with temperature swings. Depending on availability, you may be eligible for a replacement. Please note that we do not offer refunds for live feeders. Thank you for your understanding!

Proper acclimation is key to the success of your plants. Make sure the water parameters, lighting, and nutrients in your aquarium are ideal for them. If you need any assistance, our team is here to guide you through the process and ensure your plants thrive.

Yes, it’s normal for live plants to experience some melting or yellowing as they adjust to their new environment. If you’re concerned about your water parameters or any other conditions, please don’t hesitate to reach out. Our team will assess the situation and provide you with helpful steps to ensure your plants thrive.

It’s important to avoid leaving them in hot cars or environments with temperature fluctuations. Please transport them in a safe, controlled environment to ensure they remain in the best condition.

Unfortunately, we do not offer returns or refunds for live plants once they have left the store. We kindly encourage you to inspect them carefully before making your purchase to ensure you’re happy with your selection.